Cancellation and refund policy

A new account gets a 14-day free trial, no credit card required. The trial is never charged.

For any payment, you can request a full refund within 14 days of the charge, with no reason needed and no deductions.

• You can cancel at any time, from the settings in the system or by email to support@sewingerp.com.
• Cancellation takes effect at the end of the paid billing period; until then the account keeps working as usual. After canceling you will not be charged again.

• A duplicate charge or a charge made in error.
• A charge after you canceled in time.
• A fault on our side that kept you from using the system for a significant period.

Payments are processed by Paddle, the Merchant of Record for the order. You can request a refund by emailing us (support@sewingerp.com) with the business name and the email used for the order, or directly from Paddle via the link in your receipt or at paddle.net.

Refunds go back to the original payment method, usually within 5 to 10 business days depending on the card issuer.

After the subscription ends you can export all your data for 30 days; then it is deleted, as described in the terms of service.